A Disappointing Experience at Apple Carindale – But a Shout-Out Where It’s Due
Today I went into the Apple Store at Carindale hoping to get some help with my laptop. I didn’t go in angry or expecting special treatment — I simply wanted to see if someone could help me or point me in the right direction. Unfortunately, the experience I had with the staff member who served me was really disappointing. As soon as I explained why I was there, I was met with a very abrupt and rude response. I was told, quite sharply, “We’re booked out,” and the way it was said felt more like I was being told off than helped. The staff member raised his voice at me, which honestly caught me off guard. I remember thinking, “Whoa… this doesn’t feel okay.” What surprised me most was that there was no effort to help find an alternative solution. I asked if there was another appointment available or another option, but instead I was told to “come back next week or try a different Apple Store.” That response really shocked me — not because stores get busy (I compl...