A Disappointing Visit to Big W Carindale

Today I made a trip to Big W Carindale after checking online and seeing that a book I really wanted was listed as in stock. I was genuinely excited — there’s something special about going into a store, finding the book you’ve been searching for, and holding it in your hands.

When I arrived, I headed straight to the book section and, sure enough, I found the book on the shelf. But unfortunately, my excitement didn’t last long. Another customer had clearly pulled the book apart. The cover was badly damaged, half ripped, the barcode on the back was torn off, and even some of the pages inside the book were ripped. It was really upsetting to see, especially knowing it was meant to be the last copy available.

Books are meant to be enjoyed, respected, and shared — not destroyed. Seeing a book treated that way was disappointing, not just for me but for anyone else who might have wanted to buy it.

I decided to do the right thing and approached a lovely staff member for help. She was kind, understanding, and took the time to check the system to see if there was any more stock available either out the back or due to arrive. Sadly, she confirmed that this damaged copy was the very last one in stock. She apologised sincerely, which I appreciated, even though the situation itself was frustrating.

While I walked away without the book I came for, I do want to acknowledge the staff member who helped me. Her professionalism and kindness made the experience a little easier, even when the outcome wasn’t what I’d hoped for.

It’s just a reminder of how important it is for customers to respect products in stores. Someone else may be really looking forward to buying that item — and damage like this takes that opportunity away.

Hopefully next time I’ll have better luck, and hopefully Big W can restock the book soon 🤞📚